Secure Ordering

The website www.iggyandloulou.com is a safe and secure environment for making purchases online. Payment is made 100% secure using Paypal. Payment is made simple by the click of the orange Paypal button.  Either use an existing Paypal account/login, or if you don’t have a Paypal account, click on the pay via credit card option.  Either way – select the ‘checkout via Paypal’ button and follow the prompts.

Guarantee

Iggy and Lou Lou takes great care to ensure our customers only ever receive the highest quality jewellery, homewares & sculpture.

Editions:
Each piece is handmade and variations may occur between pieces which are different to the item photographed due to workmanship and normal, naturally occurring variations in porcelain and applications. This is part of the beauty and charm of each hand made piece.

Exact Piece Pictured:
Iggy and Lou Lou makes every endeavor to capture the detail of each piece for sale in the photographs and descriptions, however, all angles may not be visible  and normal variations and evidence of the handmade nature of the article should be embraced. This is part of the beauty and charm of each hand made piece.
All measurements are approximate.

Postage & Delivery

Australian Delivery:
Iggy and Lou Lou ship orders within Australia via Australia Post or Couriers Please unless otherwise specified. All items can be tracked and orders $50.00 and over with an Australian destination are shipped free of charge. Orders under $50.00 are shipped at $5.00 per delivery.

International Delivery:
Iggy and Lou Lou ship orders internationally (non-Australian Destinations) via Registered Post International delivery or Express Courier International unless otherwise specified. All items can be tracked.  International orders are shipped at a flat rate of $25.00 ($AUD) International deliveries may be subject to customs inspection and duties applicable to the country of destination. The purchaser is responsible for all duties and charges payable.

Delivery Times:
Provided payment has cleared, Iggy and Lou Lou will make every endeavor to ship orders within 24 hours from purchase or the following business day, except during sale times where shipping and handling times may vary. All shipping times are subject to the schedules of the delivery service provider.

Presentation and Wrapping:

All Iggy and Lou Lou pieces are beautifully presented in Iggy and Lou Lou  boxes or pouches and safely bubble wrapped for long or short journeys.

Care for your Iggy and Lou Lou piece:

Homewares:
Iggy and Lou Lou pieces are made from quartz porcelain which is very durable and hard wearing, however to ensure the long and happy life your piece we recommend you hand wash with warm water and mild detergent. Iggy and Lou Lou use gold, platinum and other lustres on some pieces which can scratch or fade if not cared for correctly. Avoid scratching, rubbing or using abrasive surfaces or agents on these areas.

Jewellery:
For the long and happy life of your Iggy and Lou Lou jewels, we recommend the following:
Remove jewellery when showering, swimming and sleeping. Clean porcelain with a soft non-abrasive cloth. Sterling silver chains may darken or oxidize over time. Use a soft silver polish cloth for general cleaning. Oxidized silver chains are surface treated and designed to naturally fade to a burnished silver with wear. We do not recommend overloading your chain with multiple pendants.

Sculpture:
Clean porcelain with a soft non-abrasive cloth. Iggy and Lou Lou use gold, platinum and other lustres on some pieces which can scratch or fade if not cared for correctly. Avoid scratching, rubbing or using abrasive surfaces or agents on these areas.

Claims & Returns

Iggy and Lou Lou must be notified of an incorrect order or damaged item/s within 14 business days of receipt of payment. All returns of damaged or incorrect goods must be authorized by Iggy and Lou Lou; please email [email protected] for a return authorization/claim number and process. Items must be returned in original condition including packaging and return shipping costs must be paid by the customer and will only be refunded at the discretion of Iggy and Lou Lou. All return delivery care and responsibility for the item resides with the customer. The customer must supply proof of purchase.
The customer should choose carefully. Iggy and Lou Lou does not exchange or refund for change of mind, please see guarantee.
All sales are final after 30 days.

Privacy Policy

The integrity and security of your information is very important to Iggy and Lou Lou. Under no circumstances will we share or sell your personal information to anyone outside of our company without your written permission. However, Iggy and Lou Lou reserve the right to release your information if required to do so by legal authorities or by law.

Promotions and Newsletters

Iggy and Lou Lou reserves the right to use your personal information, such as your email address or user profile to notify you of specials, new merchandise, or information related to your business with Iggy and Lou Lou. We will honor your right to opt-out of any such correspondence, if we receive it via phone, email, or written communication.

Modifications

Iggy and Lou Lou reserves the right to make changes to its site and its content (including prices, descriptions, and inventory) without notification to any user or customer, registered or unregistered.

Copyright

This site’s content, including text, logos, images, graphics, data, and software, is the property of Iggy and Lou Lou and is protected by Australian and international copyright laws. Iggy and Lou Lou grant you access to use its site but prohibit downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes copyright violations.

Using www.iggyandloulou.com website signifies your agreement with the above policies. We hope you enjoy shopping with us!

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